DELIVERY & RETURNS
Every creation, delivered with care.
At AMIRAMIR Genève, every creation is prepared with attention to detail, securely packaged and delivered with care.
Our delivery and return procedures are designed to protect the integrity, authenticity and condition of every jewel while offering our clients a clear and considered experience.
COMPLIMENTARY INSURED DELIVERY
We offer complimentary insured delivery to eligible destinations.
Dubai: 1–2 business days
United Arab Emirates: 1–3 business days
International: Estimated 3–7 business days to eligible destinations
Delivery estimates apply to available creations following order confirmation and dispatch.
International deliveries may be subject to customs clearance, import duties, local taxes and destination-specific requirements. Delivery times may vary accordingly.
Made-to-order and specially sourced creations may require additional preparation time, which will be communicated before purchase.
OUR 14-DAY RETURN & EXCHANGE POLICY
We accept requests for returns or exchanges of eligible creations within 14 calendar days of delivery.
To ensure the protection of every creation, all discretionary returns and exchanges are subject to the conditions outlined below and a professional quality inspection.
Requests must be submitted to AMIRAMIR Client Care within the stated return period.
An exchange is subject to product availability and any applicable price difference.
RETURN ELIGIBILITY & ORIGINAL CONDITION
For a discretionary return or exchange to qualify, the creation must be:
Completely unworn, unused and unaltered.
In pristine, original and resaleable condition.
Free from scratches, impact marks, damage or signs of handling beyond the permitted return conditions.
Accompanied by all original certificates, gemstone reports, purchase documents, accessories and complimentary items supplied with the order.
Returned with its original presentation case, packaging, protective materials and security tags intact, where supplied.
Security seals and protective packaging
For discretionary returns, the original tamper-evident security seal attached to the jewellery or its sealed inner presentation packaging must remain intact.
If you are considering a return, please do not open the sealed inner jewellery packaging, remove any security tag or detach any protective materials.
The outer shipping carton may be opened to identify and verify the delivery without disturbing the jewellery's security seal.
These conditions do not restrict applicable statutory rights relating to defective, damaged, incorrectly supplied or misdescribed creations.
HOW TO REQUEST A RETURN OR EXCHANGE
To initiate a request, please contact AMIRAMIR Client Care within 14 calendar days of receiving your order.
Please provide your order number, proof of purchase and the reason for your request.
Our Client Care team will review the request, explain the applicable conditions and, where appropriate, issue a Return Authorization Number with secure return instructions.
Please do not send any creation back without prior return authorization.
Returns must follow the shipping or collection procedure provided by AMIRAMIR. For security reasons, unapproved or inadequately insured shipments may not be accepted.
Any applicable return shipping charges for discretionary returns will be communicated before the return is arranged.
AUTHENTICITY & QUALITY INSPECTION
Every returned creation is subject to a professional inspection before a discretionary exchange or refund is approved.
Our jewellery specialists assess the condition, authenticity and integrity of the returned piece, including its gemstones, settings, security identifiers and accompanying documentation.
Where appropriate, additional gemological examination or independent specialist verification may be conducted.
The returned creation may be compared against its original pre-dispatch quality-control records.
A discretionary return or exchange is accepted only after the creation has successfully completed the applicable quality inspection.
Where an item does not meet the published return conditions, AMIRAMIR may decline a discretionary return and provide the client with the relevant findings.
Any concern regarding condition, identity, damage or alteration will be reviewed using documented evidence and communicated to the client.
These procedures do not limit any remedy required under applicable consumer-protection law.
CREATIONS EXCLUDED FROM DISCRETIONARY RETURNS
The following creations are generally excluded from discretionary returns and exchanges where permitted by applicable law:
Bespoke or made-to-order creations produced to individual specifications.
Personalized or engraved jewellery.
Pieces resized, modified or altered at the client's request.
Jewellery that has been worn, damaged, repaired or altered after delivery.
Creations with removed or damaged security seals, where an intact seal is a valid condition of a discretionary return.
Special-order creations expressly identified as non-returnable before purchase, where legally permitted.
Any additional restrictions applying to an exceptional or individually commissioned creation will be disclosed before the order is confirmed.
These exclusions do not remove rights arising from defects, damage on delivery, incorrect supply or other statutory grounds.
REFUNDS & EXCHANGES
Once an eligible return has been received and approved following quality inspection, the refund will be processed to the original payment method.
Processing and bank-crediting times may vary according to the payment provider and applicable legal requirements.
Gift recipients may request an eligible exchange, while refunds are generally issued to the original purchaser and original payment method.
Where an exchange involves a higher-priced creation, the difference must be paid before dispatch.
Any adjustments, shipping charges or other deductions will be applied only where permitted by law and communicated as required.
DAMAGED, DEFECTIVE OR INCORRECT DELIVERIES
If your order arrives damaged, defective, incomplete or different from the creation purchased, please contact AMIRAMIR Client Care as soon as reasonably possible.
We recommend retaining all packaging, certificates and delivery documents and providing photographs of the issue to assist the review.
Such requests are assessed separately from discretionary change-of-mind returns.
Following verification, AMIRAMIR will provide the appropriate repair, replacement, exchange, refund or other remedy required under applicable consumer-protection law.
Opening packaging to reasonably inspect a possible defect does not, by itself, remove statutory consumer rights.
INTERNATIONAL ORDERS
International returns must be arranged through AMIRAMIR Client Care.
Clients should not independently ship high-value jewellery without receiving approved return instructions.
Any applicable customs documentation, insurance requirements or return transportation arrangements will be explained during the authorization process.
Import duties or taxes paid directly to foreign customs authorities may be subject to separate recovery procedures.
Mandatory consumer rights applicable in the destination country will be respected where those laws apply to the transaction.
YOUR CONSUMER RIGHTS
This policy operates alongside the consumer-protection laws applicable to each purchase.
Nothing in this policy excludes or restricts rights that cannot lawfully be excluded, including applicable remedies for defective, damaged or misdescribed goods.
Where mandatory local consumer-protection provisions differ from our discretionary return conditions, the applicable mandatory provisions will prevail.
AMIRAMIR CLIENT CARE
Our Client Care team is available to assist with delivery information, exchange requests, returns and questions concerning your creation.
AMIRAMIR Genève
Email: info@amiramir.com
Telephone: +971 50 872 3310
Every request is handled with discretion, care and attention to the integrity of the creation.
